Our products are covered and backed by Floral Expression's Satisfaction Guarantee!
We guarantee timely delivery of fresh, beautiful flowers. If, for any reason, you are not completely satisfied with the product freshness delivered, please notify us immediately to request a possible replacement or refund.
Please call (305) 406 9010 with questions or concerns Monday through Friday 7 a.m. to 4 p.m. Eastern Standard Time. Product replacements will only be provided if the Product arrives in poor condition. Due to the nature of this particular item, time constraints may affect any possible replacement.
These are special order items and take time to process; therefore 24-hour replacement may not be available. Requests for replacements and pictures must be received prior to 2:00 pm EST in order to have a replacement order sent out. Images will be required for any replacement or refund and must be received within 48 hours after receiving the product.
Please note that refunds will not be given for circumstances resulting from negligence or the wrong delivery dates chosen. Refunds will not be given for cancellations less than 4 days of the delivery day. It is recommended to have someone available to receive the box. Please make arrangements with the carrier directly for any changes in delivery.